Return & Refund Policy

Return & Refund Policy

Last updated: September 3, 2025 • This policy applies to purchases made through our Shopify store.

At Fast Glass & Windows Repair, we comply with California consumer protection laws and provide a clear return and refund process.

1) Stock Items (Ready-to-Ship Products)

  • Customers may request a return within 14 days of delivery.
  • Products must be unused, in original condition, and in the original packaging.
  • Once inspected and approved, a refund will be issued to the original payment method.
  • The customer is responsible for return shipping costs unless the return is due to our error.

2) Custom-Made Products (Final Sale)

Custom-made products—including custom cut glass, IGU (Insulated Glass Units), LowE units, tempered glass, and any item manufactured to customer specifications—are considered Final Sale and are non-returnable and non-refundable.

3) Defects & Shipping/Installation Damage

  • If a product is defective or damaged during delivery/installation, we will replace it or issue a refund at no additional cost.
  • Please notify us within 72 hours of receiving the order and include your order number and photos of the issue.

4) Refunds

  • Approved refunds are processed to the original payment method within 7–10 business days after we receive and inspect the returned item.
  • Depending on your bank or card issuer, posting times may vary.

5) How to Start a Return

  1. Email olwininc@gmail.com with your order number, item details, and reason for return.
  2. We will provide return instructions if the item is eligible under this policy.
  3. Pack items securely in the original packaging to prevent damage in transit.

Nothing in this policy limits any rights you may have under applicable California law. If you have questions, contact us below.

Fast Glass & Windows Repair by Olwin Inc.
Email: olwininc@gmail.com
Phone: (818) 923-1980